Onsite Training
Bring StockIQ experts to your location for interactive training tailored to your users, workflows, and go-live needs.
Why StockIQ | Customer Service
Expert support from people who understand supply chain planning.
StockIQ customer service helps your team build confidence from onboarding through everyday planning. Our experts provide training, ERP integration guidance, troubleshooting, and continued support grounded in practical supply chain experience.
Training
Build the knowledge your team needs to plan with confidence
Choose the training format that fits your team, from personalized onsite sessions to flexible remote learning and hands-on planning workshops.
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Remote Training
Give your team flexible, instructor-led training for initial enablement, targeted refreshers, or continued skill development.
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Inventory Theory Workshop
Strengthen foundational knowledge in forecasting, inventory, and supply chain planning through an interactive educational workshop.
ERP Integration
Practical support for your StockIQ and ERP connection
StockIQ works with your business and technical teams to support the approved data flows, configuration, testing, and issue resolution that connect planning with your ERP environment.
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Effortless Data Synchronization
Synchronize your data accurately across all platforms, ensuring up-to-date information is at your team's fingertips.
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Configured for Your Business
Account for relevant ERP versions, fields, extensions, data structures, and workflows within the approved integration scope.
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Real-Time Analytics and Reporting
Validate the data and refresh processes that support forecasting, inventory analysis, replenishment, and reporting in StockIQ.
Troubleshooting
Responsive help when your team needs it
StockIQ Support helps diagnose issues, clarify expected behavior, and coordinate practical next steps so your team can keep planning with confidence.
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Clear Paths to Resolution
Connect with a knowledgeable support team that can investigate your question and guide the appropriate next steps.
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Proactive Problem-Solving
Look beyond the immediate symptom to identify contributing factors and reduce the likelihood of recurring issues.
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Continuous System Improvement
Benefit from product updates, practical guidance, and support that help your team continue improving how they use StockIQ.
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Dedicated Support for Your Team
Get help from people who understand the product, your planning environment, and the operational decisions behind your questions.
Kind Words About our Service
FAQs
What customer service does StockIQ provide?
StockIQ provides training, ERP integration guidance, troubleshooting, product support, and continued adoption assistance to help customers use the platform confidently.
How do StockIQ customers request support?
Customers can use the approved StockIQ support email, phone number, or authenticated help center.
What training options does StockIQ offer?
Depending on availability and scope, StockIQ may provide onsite training, remote instructor-led training, refresher sessions, and Inventory Theory Workshops. The appropriate format is confirmed with the StockIQ team.
Does StockIQ support ERP integration issues?
Yes. StockIQ can help investigate issues involving approved ERP data flows, mappings, refresh processes,
What happens after StockIQ goes live?
After go-live, customers transition to StockIQ Support and Customer Success for issue resolution, adoption guidance, health checks, and continued improvement of their planning processes.
Resources
Navigate StockIQ's supply chain management software with a complete suite of resources at your disposal.
