98% Service Levels While Managing 35,000+ SKU-Locations
Dental City used StockIQ to automate key planning workflows and manage a high-volume catalog of consumables, enabling a lean two-person team to maintain 98% service levels without increasing headcount.
Dental City is a United States-based medical and dental supply distributor specializing in thousands of everyday consumables used in dental practices nationwide. With a two-person planning team managing over 35,000 SKU-locations, their supply chain spans multiple supplier regions to serve dental professionals across the country.
Inventory maintained under 10% of annual revenue
35,000+ active SKU-locations
Multi-country sourcing: North America, Europe, and Asia
Central supply chain and planning team of two
The Challenge
Managing 35,000 SKUs With High Service Expectations and a Lean Team
Dental City faced dynamic, inconsistent demand across B2B distribution channels with high SKU turnover and variable order volumes. Accurate planning was critical, but the scale of their catalog and reliance on manual, spreadsheet-heavy workflows made it challenging to stay proactive while maintaining high service levels.
Significant demand volatility across consumable products
Irregular sales patterns influenced by clinic needs and seasonality
Increasing complexity as the SKU base continued to grow
Limited visibility and reliance on spreadsheet-heavy workflows
The StockIQ Solution
Automated Forecasting and Better Control Over Inventory Health
With StockIQ, Dental City automated core planning workflows and gained visibility into forecast performance, stockout risks, and supplier reliability. The platform’s out-of-the-box capabilities enabled the lean team to streamline procurement and manage their high-volume catalog of 35,000 SKU-locations with significantly more efficiency.
Service-level driven forecasting and replenishment recommendations
Order policy matrix for recurring versus sporadic demand
Stockout risk and excess visibility
Supplier scorecards for collaboration and performance tracking
The Results
98 Percent Service Level With a Two-Person Planning Team
With StockIQ, the team achieved strong and consistent performance across its supply chain, including:
98% service levels
Stockouts under 3%
Excess held to less than 7%
Inventory value kept under 10% of annual revenue
They could now:
Anticipate stockouts and resolve issues early
React confidently to demand changes
Place accurate orders without overbuying
Prioritize profitable, fast-moving SKUs with ease
“StockIQ has provided a drastic improvement in the way we manage sporadic and slow-moving inventory. Having StockIQ is the gift that keeps on giving. Each year we have it, we’re saving money on inventory, lost sales, and especially time.”
— Shari Peggs, Purchasing Manager
Technology + Team Fit
Built for Planners, Adopted by a Lean and High-Performing Team
StockIQ’s user-friendly interface and intuitive workflow helped Dental City’s two-person team integrate forecasting, procurement, and supplier management into a single streamlined platform. From onboarding to ongoing support, the team gained the tools and guidance needed to plan with confidence at scale.
“We try to utilize as many of StockIQ’s out-of-the-box features as we can. StockIQ alerts us to price changes, helps us collaborate with suppliers, and keeps our targets aligned.”
See How StockIQ Can Help You Optimize Inventory and Forecast Smarter
Whether you’re managing thousands of SKUs or scaling a lean team, StockIQ helps you plan with clarity and deliver results.
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