Faithful to Nature used StockIQ to bridge an ERP integration gap and automate promotion planning, enabling their team to manage thousands of ethical, toxin-free SKUs with significantly higher accuracy and productivity.
Faithful to Nature is a South Africa-based consumer goods retailer specializing in ethical, toxin-free products across beauty, wellness, home, and pantry categories. Founded in 2006, the company supports nationwide customers through a fast-moving ecommerce catalog and retail partnerships, maintaining a world-first ingredient policy.
Inventory maintained below 10% of annual revenue
Thousands of active SKUs
Multi-country sourcing: Global ethical ingredient suppliers
Central supply chain and planning team
The Challenge
Managing Rapid Growth and High SKU Complexity Without Sacrificing Service Levels
Faithful to Nature faced dynamic demand and frequent promotions that made accurate planning increasingly difficult. Their previous planning solution lacked a proper integration with their ERP, resulting in time-consuming manual ordering processes and a complete lack of transparency regarding where excess stock was being created.
Demand volatility driven by frequent promotions and seasonal spikes
Lack of visibility into excess stock and its root causes
Spreadsheet-heavy workflows and an ERP integration gap with their previous solution
Time-consuming manual ordering processes that slowed team productivity
The StockIQ Solution
Automated Forecasting, Promotion Planning, and True ERP Integration
With StockIQ, Faithful to Nature gained a single source of truth by seamlessly connecting their planning workflows with Acumatica and Magento. The platform’s built-in reporting and automated promotion uplift models allowed the team to transition from reactive management to proactive, data-driven replenishment.
Automated promotion forecasting to manage website-driven demand spikes
Direct ERP integration with Acumatica and Magento for real-time ordering
Inventory stratification to identify and resolve excess stock issues immediately
Prioritized purchase order planning to focus on the most critical stock needs
The Results
50 Percent Reduction in Excess and 45 Percent Fewer Stockouts
Shortly after implementing StockIQ, Faithful to Nature achieved massive ROI through improved inventory health and team efficiency, including:
50% reduction in excess inventory
45% reduction in stockouts
Inventory maintained below 10% of revenue
Significant increase in productivity through direct ERP integration
They could now:
Anticipate stockouts early and prioritize purchase orders effectively
React faster to demand spikes and promotion-driven uplift
Identify and resolve excess stock issues via built-in reporting
Manage day-to-day stock management with a seamless, automated experience
“StockIQ’s ability to seamlessly integrate with our ERP systems and their amazing support team has made it a pleasure to run our day-to-day stock management. Their ability to plan promotions optimally has improved our service level and customer experience.”
— Natalie van der Linde, Head of Planning, Faithful to Nature
Technology + Team Fit
Built for Planners, Backed by a Team That Moves Fast
StockIQ’s ease of use and expert-led onboarding helped the Faithful to Nature team ramp quickly and gain immediate visibility into their supply chain. The direct ERP integration not only increased productivity but also made it much easier to scale the team and bring new members into the planning process.
“We could immediately see where our excess was via the built-in reports, so they delivered their ROI massively. The direct ERP integration has significantly increased our team's productivity. It has been a phenomenal, seamless experience.”
See How StockIQ Can Help You Optimize Inventory and Forecast Smarter
Whether you’re managing thousands of SKUs or scaling a lean team, StockIQ helps you plan with clarity and deliver results.
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