“Now it takes me probably a tenth as long as it used to for our ordering. The platform enhanced our ability to see specific customer demand patterns, item seasonality, and manage our future forecasts in a way I never thought possible.”
Resources | Customer Stories
90% Reduction in Planning Time While Cutting Stockouts by 70%
Jofran used StockIQ to move from unmanageable, hundred-page manual reports to a scalable, automated system that protects business continuity and centralizes planning knowledge—all without relying on manual spreadsheets.
About the Company
Jofran is a New England-based home furnishings company specializing in stylish, high-quality furniture imported primarily from Asia. Founded in 1975, the company manages a diverse product catalog and seasonal demand patterns, serving retailers and residential customers across North America.
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ROI on inventory savings in the first year
10x
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Active SKUs
Thousands
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Multi-country sourcing
Primarily Asian supply chain
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Centralized planning and operations team
The Results
90% Reduction in Planning Time and 70% Fewer Stockouts
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With StockIQ, Jofran achieved measurable improvements across their entire planning operation, ensuring business resiliency even during personnel shifts:
- 90% reduction in planning time
- 70% reduction in stockouts
- 10x ROI on inventory savings within the first year
- Systematization of critical processes to prevent knowledge loss
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They could now:
- Anticipate stockouts early and mitigate supply risk
- Place orders in one-tenth of the time it previously required
- Provide sales teams with reliable available-to-promise dates
- Maintain business continuity by encapsulating tribal knowledge in a system
The Challenge
Retiring Fragile, Spreadsheet-Heavy Manual Workflows
By 2017, Jofran’s manual purchasing and planning processes had become unmanageable, relying on a patchwork of reports that could span hundreds of pages. The lack of a centralized system made the company vulnerable to tribal knowledge loss and hindered their ability to scale operations or handle irregular sales patterns.
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Fragile manual processes dependent on tribal knowledge
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Lack of visibility into fulfillment timelines and customer demand patterns
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Inefficient workflows requiring massive amounts of manual data entry
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Limited reporting that failed to capture item seasonality or future forecasts
The StockIQ Solution
A Scalable System for Global Supply Chain Continuity
Jofran implemented StockIQ to move from experience-based planning to a structured, data-driven framework that integrates seamlessly with their ERP and custom SharePoint PO portal. The platform provides actionable insights into item seasonality and fulfillment timelines, allowing the team to plan proactively rather than reactively.
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Custom integration with SharePoint PO portal for automated round-tripping
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Fulfillment timeline estimation to provide accurate available-to-promise dates
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Service-level driven forecasting to see specific customer demand patterns
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Inventory stratification to manage a multi-million-dollar portfolio
Testimonials
Technology + Team Fit
A Partnership Built on Feedback and Growth
StockIQ’s open attitude toward custom features and expert-led onboarding made the transition from legacy spreadsheets straightforward for the Jofran team. As the company’s tech stack evolves, StockIQ continues to provide the dependability and support needed to protect business continuity across ERP migrations.
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“As a CFO I’m always thinking about ROI. StockIQ’s ROI was at least 10x in the first year on inventory savings—but even better is the immeasurable ROI for business resiliency and time saved.” — Kristen Connell, President & CFO”
See How StockIQ Can Help You Optimize Inventory and Forecast Smarter
Whether you’re managing thousands of SKUs or scaling a lean team, StockIQ helps you plan with clarity and deliver results.